1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and insurance details when you submit a claim assistance request.
• Vehicle & Accident Information: Details related to your vehicle and accident for claim assistance purposes.
• Sensitive Information: Information about injuries or health conditions related to your accident, which we only collect with your explicit consent.
• Media Files: Photos of the accident scene, vehicle damage, or insurance documents that you upload.
• Usage Data: Information about how you interact with our website, such as IP addresses, device information, and browsing history.

2. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We collect and process your data with your explicit permission.
• Contract Performance: Processing necessary to provide our services to you.
• Legitimate Interests: To improve our services and ensure security, where not overridden by your rights.
• Legal Obligation: To comply with applicable laws and regulations.

3. How We Use Your Information

We use the information collected to:

• Assist with your insurance claim process
• Connect you with towing services and other claim-related assistance
• Improve our services and website experience
• Communicate with you about your request or updates
• Comply with legal obligations

4. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

• Towing partners and service providers to facilitate accident assistance
• Insurance-related professionals if you request additional support
• Legal authorities if required by law

All third parties with whom we share data are required to protect your personal information in accordance with our policies and applicable law.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we keep your data for:

• Active claim assistance: Duration of service plus 6 months
• Completed claims: 3 years for legal and business purposes
• Marketing communications: Until you opt-out

You may request deletion of your data at any time, subject to legal retention requirements.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, or misuse. These include encryption, secure storage, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Request details about how we process your data
• Withdraw consent at any time
• Object to processing of your personal data
• Request data portability

To exercise these rights, contact us at support@safeclaimassist.com.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. We use the following types of cookies:

• Essential cookies: Required for the website to function properly
• Analytical cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences and settings

You can adjust your browser settings to disable cookies if preferred.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, where data protection laws may differ. When we transfer your data internationally, we take appropriate safeguards to ensure your information remains protected.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will provide a more prominent notice or email notification.

12. Contact Us

For any questions regarding this Privacy Policy, contact us at support@safeclaimassist.com or (919) 601-0155.